The Data Controllers for the collection, processing, and use of personal information are listed
in the table below. If you have any questions about how we protect or use your data, please
email us at privacy@netevia.com.
2. Data we collect about you
Examples of Communications include:
You may give us information about yourself when you sign up to use our Services, e.g., when
you provide us with personal details, including your name and email address. This also
includes information you provide through your continued use of our Services, your
participation in discussion boards or other social media functions on our Website or App,
through entering a competition, promotion, or survey, and by reporting problems with our
Services. The additional information you give us for security, identification, and
verification purposes may include your address, phone number, financial information
(including credit card, debit card, or bank account information), payment reason,
geographical location, social security/insurance number, national identification number,
personal description, photograph, passport and/or National ID. If you fail to provide any of
this information, it might affect our ability to provide our Services to you.
The content of your communications with us, which we collect via telephone call recordings,
online chat, emails, direct messaging, and other means.
In some cases, including when you send or receive high-value or high-volume transactions or
where we need to comply with anti-money laundering regulations, we may also need more
identification information from you, including a copy of your bank account statements.
In providing the personal data of any individuals other than yourself, including connected
persons, you confirm that you have obtained consent from such individuals to disclose their
personal data to us or our other Netevia entitled to provide this information to us. You
also confirm that you have brought this Policy to their attention if legally necessary and
have received their consent to our collection, use, and disclosure of such personal data for
the purposes set out in this Policy. The term ‘connected person’ means an individual
connected to Netevia through the use of our Services and could be an account holder, payment
beneficiary, recipient of a designated payment, guarantor, director, shareholder, partners
or members of a partnership, trustee, authorized signatory of a designated account, a friend
you have recommended, individuals in your contact list or any other person who has a
relevant relationship with Netevia.
Please ensure that your personal data is current, complete, and accurate by logging onto
your account and updating it whenever necessary.
details of the transactions you carry out when using our Services, including the geographic
location from which the transaction originates;
3. How we protect your personal
information
We restrict access to your personal information to those employees of Netevia who have a
business reason for knowing such information and third-party service providers processing data
on our behalf. All Netevia employees who have access to your personal data are required to
adhere to this Policy, and all third-party service providers are requested by Netevia to ensure
appropriate safeguards are in place. In addition, contracts are in place with third-party
service providers that have access to your personal data to ensure that the level of security
and protective measures required in your jurisdiction are in place and that your personal data
is processed only as instructed by Netevia.
4. Ways we use your information
Lawful basis for processing, including basis of legitimate interest:
Legal obligation
Necessary to fulfill our obligations under a contract
Legitimate interest (to be efficient about how we meet our legal obligations and to comply with
regulations that apply to us)
Credit protection, including the provisions of the relevant legislation*
The regular exercising of rights in judicial, administrative or arbitral proceedings*
5. Hardware and Software
Requirements.
Examples of Communications include:
affiliates, business partners, suppliers, and sub-contractors for the performance and
execution of any contract we enter into with them or you and to help them improve the
services they provide to us or for any service we are required to perform by banks partner
or regulations ;
advertisers and advertising networks to select and serve relevant adverts to you and others;
analytics and search engine providers that assist us in the improvement and optimization of
our site;
limited information is sent to payment beneficiaries when you initiate a payment
transaction;
if we are under a duty to disclose or share your personal data in order to comply with any
legal obligation, or in order to enforce or apply our Customer Agreement and other
applicable agreements, or to protect the rights, property, or safety of Netevia, our
customers, our employees or others;
to prevent and detect fraud or crime and to assist us in conducting or cooperating with
investigations of fraud or other illegal activity where we believe it is reasonable and
appropriate to do so. Please note that if we, or a fraud prevention agency, determine that a
fraud or money laundering risk is posed, we may refuse to provide the services requested, or
we may stop providing existing products and services to a customer. A record of any fraud or
money laundering risk will be retained by the fraud prevention agencies and may result in
others refusing to provide services.
6. Sharing and storing your personal
data
In the above cases, we ensure that appropriate safeguards, including Standard Contractual
Clauses and/or International Data Transfer Agreements, are in place. A copy of these documents
can be provided by sending a request to privacy@netevia.com.
7. Cookies
Netevia Website uses cookies to track traffic coming to our site. We do not collect personal
data such as name, age, telephone number, e-mail, or mailing address. Cookies will also be used
to identify a person who chooses to register on our site. If you choose to register on our site
and are given a password, choose to give gifts online, or choose to enroll in our e-mail
subscription services, we will identify you with cookies. You will always have a chance to opt
out at any time.
8. Data retention
We will retain your personal data only for as long as is necessary to fulfil the purposes for
which we collected it. As a regulated financial institution, Netevia is required by law to store
some of your personal and transactional data beyond the closure of your account with us. We only
access your data internally on a need-to-know basis, and we’ll only access or process it if
absolutely necessary.
9. Your rights
Laws applicable in your jurisdiction may grant you certain rights regarding the information we
hold about you. If you have any questions in relation to our use of your personal information,
contact us at privacy@netevia.com.
10. Managing communications
Marketing communications: Depending on the nature of our relationship and the Services being
used, we may send you marketing and other promotional communications for new or existing
Services that we think you might be interested in. These marketing communications may include
marketing text messages if you have opted in to receiving them. You can opt out of or
unsubscribe from any marketing communications by following the instructions in those messages,
by changing your communications preferences within your account or through your device. You can
also opt out by contacting us at privacy@netevia.com. Opting out of one communication will not
necessarily opt you out of all marketing communications. Please note that you may still receive
certain non-marketing communications after opting out. These messages may include
transaction-specific communications, messages as part of a loyalty program or account-specific
communications. If you are located outside the United States, we will not send you direct
marketing communications without your opt-in consent or as otherwise permitted under the
applicable law.
Appendix – Data Controllers
Country or Region
Entity
Registered Office and
Details
Data Protection
Authority
USA
TOT Payments, LLC (DBA Netevia)
3363 NE 163rd Street,
Suite 606, North Miami Beach, FL 33160 privacy@netevia.com Phone Number:
+1-855-497-4411
Netevia is a registered ISO of Wells Fargo Bank, N.A., Concord, CA, Esquire Bank N.A., Jericho, NY, Evolve
Bank & Trust, Memphis, TN, Synovus Bank, Columbus, GA and FFB Bank, Fresno, CA.