Privacy Policy

1. Data Controller

The Data Controllers for the collection, processing, and use of personal information are listed in the table below. If you have any questions about how we protect or use your data, please email us at

2. Data we collect about you

Examples of Communications include:

  • You may give us information about yourself when you sign up to use our Services, e.g., when you provide us with personal details, including your name and email address. This also includes information you provide through your continued use of our Services, your participation in discussion boards or other social media functions on our Website or App, through entering a competition, promotion, or survey, and by reporting problems with our Services. The additional information you give us for security, identification, and verification purposes may include your address, phone number, financial information (including credit card, debit card, or bank account information), payment reason, geographical location, social security/insurance number, national identification number, personal description, photograph, passport and/or National ID. If you fail to provide any of this information, it might affect our ability to provide our Services to you.
  • The content of your communications with us, which we collect via telephone call recordings, online chat, emails, direct messaging, and other means.
  • In some cases, including when you send or receive high-value or high-volume transactions or where we need to comply with anti-money laundering regulations, we may also need more identification information from you, including a copy of your bank account statements.
  • In providing the personal data of any individuals other than yourself, including connected persons, you confirm that you have obtained consent from such individuals to disclose their personal data to us or our other Netevia entitled to provide this information to us. You also confirm that you have brought this Policy to their attention if legally necessary and have received their consent to our collection, use, and disclosure of such personal data for the purposes set out in this Policy. The term ‘connected person’ means an individual connected to Netevia through the use of our Services and could be an account holder, payment beneficiary, recipient of a designated payment, guarantor, director, shareholder, partners or members of a partnership, trustee, authorized signatory of a designated account, a friend you have recommended, individuals in your contact list or any other person who has a relevant relationship with Netevia.
  • Please ensure that your personal data is current, complete, and accurate by logging onto your account and updating it whenever necessary.
  • details of the transactions you carry out when using our Services, including the geographic location from which the transaction originates;

3. How we protect your personal information

We restrict access to your personal information to those employees of Netevia who have a business reason for knowing such information and third-party service providers processing data on our behalf. All Netevia employees who have access to your personal data are required to adhere to this Policy, and all third-party service providers are requested by Netevia to ensure appropriate safeguards are in place. In addition, contracts are in place with third-party service providers that have access to your personal data to ensure that the level of security and protective measures required in your jurisdiction are in place and that your personal data is processed only as instructed by Netevia.

4. Ways we use your information

Lawful basis for processing, including basis of legitimate interest: Legal obligation Necessary to fulfill our obligations under a contract Legitimate interest (to be efficient about how we meet our legal obligations and to comply with regulations that apply to us) Credit protection, including the provisions of the relevant legislation* The regular exercising of rights in judicial, administrative or arbitral proceedings*

5. Hardware and Software Requirements.

Examples of Communications include:

  • affiliates, business partners, suppliers, and sub-contractors for the performance and execution of any contract we enter into with them or you and to help them improve the services they provide to us or for any service we are required to perform by banks partner or regulations ;
  • advertisers and advertising networks to select and serve relevant adverts to you and others;
  • analytics and search engine providers that assist us in the improvement and optimization of our site;
  • limited information is sent to payment beneficiaries when you initiate a payment transaction;
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Customer Agreement and other applicable agreements, or to protect the rights, property, or safety of Netevia, our customers, our employees or others;
  • to prevent and detect fraud or crime and to assist us in conducting or cooperating with investigations of fraud or other illegal activity where we believe it is reasonable and appropriate to do so. Please note that if we, or a fraud prevention agency, determine that a fraud or money laundering risk is posed, we may refuse to provide the services requested, or we may stop providing existing products and services to a customer. A record of any fraud or money laundering risk will be retained by the fraud prevention agencies and may result in others refusing to provide services.

6. Sharing and storing your personal data

In the above cases, we ensure that appropriate safeguards, including Standard Contractual Clauses and/or International Data Transfer Agreements, are in place. A copy of these documents can be provided by sending a request to

7. Cookies

Netevia Website uses cookies to track traffic coming to our site. We do not collect personal data such as name, age, telephone number, e-mail, or mailing address. Cookies will also be used to identify a person who chooses to register on our site. If you choose to register on our site and are given a password, choose to give gifts online, or choose to enroll in our e-mail subscription services, we will identify you with cookies. You will always have a chance to opt out at any time.

8. Data retention

We will retain your personal data only for as long as is necessary to fulfil the purposes for which we collected it. As a regulated financial institution, Netevia is required by law to store some of your personal and transactional data beyond the closure of your account with us. We only access your data internally on a need-to-know basis, and we’ll only access or process it if absolutely necessary.

9. Your rights

Laws applicable in your jurisdiction may grant you certain rights regarding the information we hold about you. If you have any questions in relation to our use of your personal information, contact us at

10. Managing communications

Marketing communications: Depending on the nature of our relationship and the Services being used, we may send you marketing and other promotional communications for new or existing Services that we think you might be interested in. These marketing communications may include marketing text messages if you have opted in to receiving them. You can opt out of or unsubscribe from any marketing communications by following the instructions in those messages, by changing your communications preferences within your account or through your device. You can also opt out by contacting us at Opting out of one communication will not necessarily opt you out of all marketing communications. Please note that you may still receive certain non-marketing communications after opting out. These messages may include transaction-specific communications, messages as part of a loyalty program or account-specific communications. If you are located outside the United States, we will not send you direct marketing communications without your opt-in consent or as otherwise permitted under the applicable law.

Appendix – Data Controllers